2 May 2012

Jobs for Service Operating Engineer vacancy in Salmart in Sydney

mayajainSydney, New South Wales, Australia

Job Description

IT Jobs


Service Operating Engineer
Salmart in Sydney


Location: Sydney, Ryde & Macquarie Park
Classification: Information & Communication Technology
Industry: Engineering – Software
Work Status: Full Time

Resolve problems and provide preventative maintenance for software and hardware at all levels.
Utilise and configure diagnostics to isolate and correct problems.
Provide the highest level of customer service through prompt and useful responses to customers.
Provide solutions to customer problems.
Escalate and manage problems within defined time frames
Identify customer technical needs and possible service enhancements.
Hardware and software installation of new sites, including cabling etc if necessary.

Candidates Profile:
Experience working with Windows Server operating systems
Experience maintaining server hardware
Software support skills in Java, VXML and C++ programming languages (desirable)
GVP platform experience (desirable)
Genesys Routing and Workforce Management exposure highly regarded
Experience in Telecommunication and CTI environments (desirable)
Experience or exposure to Natural Language systems (desirable)
Overall we are seeking someone with exceptional written and verbal communication skills and who is customer focused.

Get details:

Job Categories: Engineering Jobs and IT Jobs.

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